Return & Refund Policy
Thank you for shopping at Shop Box. We want you to be completely satisfied with your audio experience. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility Window: You have 30 calendar days to return an item from the date you received it.
- Item Condition: To be eligible for a return, your ear pods, handsfree headset, or other electronic device must be unused, undamaged, and in the same condition that you received it. It must also be in the original product packaging with all charging cables, ear tips, and manuals included.
- Proof of Purchase: Your return must include the receipt, invoice, or proof of purchase from Shop Box
Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment (credit card, digital wallet, etc.).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping Costs for Returns
- You will be responsible for paying for your own shipping costs for returning your item unless the product arrived defective or damaged upon receipt.
- Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
